Dalat palace heritage hotel

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... To top it off, there is only 1 small window for each room, the room is dark và gloomy looking more lượt thích a solitary...

... More, they start mowing the lawn at 6 am in the morning! The room is very dated. All this I can accept if the khách sạn had...

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... In mattress for our child was sinking in the middle. The room is dimly lit and the balcony doors wouldn’t mở cửa properly...

If ever there was a bigger lie in town, the self-awarded 5* to lớn this hotel is probably it. You can have everything here in this khách sạn of Horrors khổng lồ make your stay a truly memorable nightmare. Screaming kids, banging doors, loud footsteps of running kids on floor boards, loud talking adults, incessant traffic noise, public announcement throughout the day, trucks hooting in the middle of the night, motorbike noise, cars blowing their horns, lawn mower noise under your window at 6:00AM. To top it off, there is the constant screaming from Emergency vehicle sirens 24 hours al day, all night. I have been known to lớn slumber just about anywhere, but this noise in this hotel had me totally sleep defeated & deprived. And yet this is the most expensive hotel in domain authority Lat.Rooms are cold & draughty, windows are not sealed against the elements and are badly in need of a refresh, repair or replacement. The curtains cannot be totally drawn as the curtain rails are old and also require replacement. The decorative curtains over the beds (see photo) are also badly in need of replacement and are almost falling onto the bed occupant. To vị trí cao nhất it off, there is only 1 small window for each room, the room is dark and gloomy looking more like a solitary confinement cell in a prison block, not that of a 5* khách sạn room.Room service too, is severely lacking. They vì not replace shampoos & other stuff that is finished. To showroom insult to lớn injury, they didn't replace our bath towels today, và we had lớn use face towels to dry up. When we checked in 2 days ago, there were 2 bath towels, it dwindled to 1 yesterday & today there were NONE. The bed itself was uncomfortable, there was a depression in the middle of my mattress making it impossible to get into a comfortable sleeping position.Their plumbing system in the bathroom badly requires renewal, your shower water can go from medium warm lớn stone cold, and then to scalding hot in a matter of seconds if your neighbouring rooms are also showering. Dangerous if you have a young child using the shower. Plus there is a large window (see photo) over the bath tub, covered by a thin curtain that allows noise from the corridor lớn filter unabated into the bedroom.Breakfast buffet came as part of our room package, & food quality was merely mediocre. Sauces và food ran out, but often not replaced until quite a while later. There was often no supervision on the part of the staff. Young children were there lớn remove buns, croissants và bread with their bare hands and replace them at will. The same unhygienic practices with adult guests. I saw this morning a man who had covered his mouth when he sneezed, then picked up a couple of bread rolls with his bare hands instead of using the provided tongs. I complained lớn one of the staff, & the attitude was one of total indifference. Not good in these COVID times.As for the internet access, it was virtually non existent. Khổng lồ put into perspective, this reviews was started at this da Lat Palace Hotel, but completed elsewhere as I couldn't upload any photos. You get slow access for about 5 minutes, then no access for another 10-15 minutes và this was the afternoon when internet loads were supposedly low. In the evenings after 10:00PM, you could almost forget it. I couldn't access my usually websites at all last night.We also complained lớn the Management who were more worried about their bill being paid as opposed khổng lồ the unhappiness of their Guests.